storz and bickel service

[Greenfingers]

Hello all, I bought a S+B vape from Amazon about 18 months ago which has been brilliant and I've used it A LoT, I dropped it while out and the led screen stopped working, So I contacted the seller who said it's up to S+B to sort out, any way to cut a long story short, I contacted S+B and they sent a prepaid packet to me and within a week I've got a brand new updated unit back

Very good communication, German engineering at its finest

Cheers

[Wrh]

That's excellent service for sure thanks for letting us know

[Greenthirteen]

That’s excellent!

I recently had the same with SensorPush who sent me 4 new probes as mine had gone out of range.

[flip]

That's great! I was thinking about getting mine serviced as the battery is now on its last stand.

[Grumpy Toad]

That is great to hear. It good to support companies that support their customers.

[GreenFingerz_]

Hello all, I bought a S+B vape from Amazon about 18 months ago which has been brilliant and I've used it A LoT, I dropped it while out and the led screen stopped working, So I contacted the seller who said it's up to S+B to sort out, any way to cut a long story short, I contacted S+B and they sent a prepaid packet to me and within a week I've got a brand new updated unit back

Very good communication, German engineering at its finest

Cheers

I had the same response! During lockdown my screen faded. I know have learnt this is from exposure to sun sometimes so I always protect the screen. I sent them a video of the issue and they sent me an updated version!! Have you seen they may be ( rumors ) bringing out a vape on demand model?

[GreenFingerz_]

That's great! I was thinking about getting mine serviced as the battery is now on its last stand.

There are tutorials on how to change the batteries yourself of course this ruins the guarantee but may be worth a look?

[wutang]

Was this at no cost to you or did you have to pay a service fee?

[HRH]

Great customer service. Good to hear.

[Greenfingers]

Hello all, I bought a S+B vape from Amazon about 18 months ago which has been brilliant and I've used it A LoT, I dropped it while out and the led screen stopped working, So I contacted the seller who said it's up to S+B to sort out, any way to cut a long story short, I contacted S+B and they sent a prepaid packet to me and within a week I've got a brand new updated unit back

Very good communication, German engineering at its finest

Cheers

I had the same response! During lockdown my screen faded. I know have learnt this is from exposure to sun sometimes so I always protect the screen. I sent them a video of the issue and they sent me an updated version!! Have you seen they may be ( rumors ) bringing out a vape on demand model?

ivw not seen that ? Interesting......